[vc_row][vc_column][vc_tta_accordion active_section=”1″ title=”Faqs”][vc_tta_section title=”1. How long will it take to process my order?” tab_id=”1556113709960-d89fc873-fc5e”][vc_column_text text_larger=”no”]Standard order processing time for the items is 3 to 4 weeks. Please note that orders are not processed on weekends or holidays. Extra time is required for processing large orders, international orders, orders requiring information verification and orders with personalized and Customized or engraved items. Orders with personalization or engraving must allow up to 5 additional processing days. Processing times are not calculated into the estimated delivery times.[/vc_column_text][/vc_tta_section][vc_tta_section title=”2. Where is my tracking number?” tab_id=”1556113803059-011b041d-2603″][vc_column_text text_larger=”no”]As soon as your order leaves our warehouse, we will email you a shipping notification that includes the shipping method and your assigned tracking number. You will also find this information in your Shop account order details.[/vc_column_text][/vc_tta_section][vc_tta_section title=”3. An item I’ve ordered is on backorder. When will I get it?” tab_id=”1556115624869-812e01f7-5144″][vc_column_text text_larger=”no”]If an item is on backorder, we will display the expected re-stock date, when known, in the item’s description. As soon as the out-of-stock item is available, your order will be processed. Our standard processing time is 3 to 4 weeks. You will need to allow additional time for personalized or engraved items. After the order has left our warehouse, the estimated delivery time will be based on the shipping method.[/vc_column_text][/vc_tta_section][vc_tta_section title=”4. How do I use a promotion code?” tab_id=”1556115910033-cf76ef7c-72f9″][vc_column_text text_larger=”no”]To receive your discount or special offer, type the promotion in the coupon field on the checkout page, and click the “Apply” button. The page will refresh and note any discount or free gift tied to the offer. Please note that promotion codes are case sensitive. After seeing the promotion code added to your order, you should then enter your payment information and submit your order. Please note that only one promotion code may be used per order at this time.

You may enter your promotion code in the cart at the time of checkout.[/vc_column_text][/vc_tta_section][vc_tta_section title=”5. I haven’t received my order. What do I do?” tab_id=”1556115989034-e92c5c43-ce34″][vc_column_text text_larger=”no”]If you have not yet received your order, you may track your order on our website to see its current status, you have to login first.

Click here

Please keep in mind that our estimated delivery times do not include our processing time, weekends or holidays.

If your order has been marked delivered or it has been beyond the estimated delivery time, please contact Customer Service at +923246135374 for assistance. You may also click here to send an email.[/vc_column_text][/vc_tta_section][vc_tta_section title=”6. Do you ship to my country?” tab_id=”1556115998582-74c1e8c3-9b08″][vc_column_text text_larger=”no”]We could ship worldwide except Israel[/vc_column_text][/vc_tta_section][vc_tta_section title=”7. How do I get Shop promotions emailed to me?” tab_id=”1556116103404-666db7e5-bc2f”][vc_column_text text_larger=”no”]Enter your email address in the footer area of this website (Newsletter)[/vc_column_text][/vc_tta_section][vc_tta_section title=”8. Do I receive an invoice for my order?” tab_id=”1556175531378-8ae0af4b-2fe5″][vc_column_text text_larger=”no”]You will receive two invoices First one at the time of placing an order, second one from our PayPal account for the payment process.[/vc_column_text][/vc_tta_section][vc_tta_section title=”9. When the order payment is taken of my bank account?” tab_id=”1556175584517-51ec59bc-2bd9″][vc_column_text text_larger=”no”]We cannot directly deduct any payment from your bank, when an order is placed and confirmed via email, then we will send you PayPal invoice for the payment process.[/vc_column_text][/vc_tta_section][vc_tta_section title=”10. What is wishlist?” tab_id=”1556175633992-de90e34f-edb8″][vc_column_text text_larger=”no”]Wish lists are collections of desired products saved by customers to their user account, signifying interest without immediate intent to purchase. Offering wish lists is an effective way to reduce shopping cart abandonment and fulfill sales from customers who showed intent but didn’t end up purchasing.[/vc_column_text][/vc_tta_section][vc_tta_section title=”11. What should I do if I receive a damaged or wrong product?” tab_id=”1556175680673-8d562cd5-fcd1″][vc_column_text text_larger=”no”]If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund.

Step 1: Contact our Customer Support team via phone (+923246135374) or email (sales@ssquareintl.com) within 7 business days of receiving the order.

 [/vc_column_text][/vc_tta_section][vc_tta_section title=”12. Can I change or cancel my order?” tab_id=”1556175747654-5002b991-2928″][vc_column_text text_larger=”no”]Contact our Customer Support team via phone (+923246135374) or email (sales@ssquareintl.com) [/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]