SUPPORT
Frequently Asked Questions
Quick answers about custom belts, orders, shipping and payments.
Can I get a belt with my own logo and colors?
Yes. Most of our belts can be fully customized with your logo, name, colors, plates and strap. Send us your details through the quote page or message us on WhatsApp and we will prepare a design and quote for your approval.
How long will it take to process my order?
Standard order processing time is 3 to 4 weeks. Orders are not processed on weekends or holidays. Extra time is needed for large orders, international orders, orders that need information verification, and personalized, customized or engraved items. Orders with personalization or engraving need up to 5 additional processing days. Processing time is not included in the estimated delivery time.
Where is my tracking number?
As soon as your order is shipped, we will email you a shipping notification with the shipping method and your tracking number. You can also find this information in your account under your order details.
How do I use a promotion code?
Type the code in the coupon field in your cart or on the checkout page and click Apply. The page will refresh and show your discount. Promotion codes are case sensitive, and only one code can be used per order.
I haven’t received my order. What do I do?
First, log in and check your order status on our website: My Orders. Please keep in mind that estimated delivery times do not include processing time, weekends or holidays.
If your order is marked delivered, or it is past the estimated delivery time, please contact us on +92 324 6135374 (call or WhatsApp) or use our contact page.
Do you ship to my country?
We ship worldwide, except Israel.
Do I receive an invoice for my order?
Yes, you will receive two invoices. The first is sent when you place your order, and the second comes from our PayPal account for the payment.
When is the payment taken from my account?
We cannot deduct payment directly from your bank. Once your order is placed and confirmed by email, we send you a PayPal invoice to complete the payment.
What should I do if I receive a damaged or wrong product?
Please contact our customer support within 7 days of receiving the order, by phone or WhatsApp on +92 324 6135374 or by email at info@ssquareintl.com, and we will guide you through the return or refund.
What is your return policy?
We accept returns on un-used products within 7 days. Customized products cannot be returned, except if they are defective or were made incorrectly due to our mistake. For full details, see our Returns & Refund Policy.
Can I change or cancel my order?
Please contact our customer support as soon as possible by phone or WhatsApp on +92 324 6135374 or by email at info@ssquareintl.com.
Still have a question?
Message us on WhatsApp or send us an inquiry and we will get back to you.